Why do professionals in home services enable their landlines to receive text messages from their customers?
 

Customers texting directly from their mobile devices to your landline allows a home services business to get a handle on sales and customer service inquiries capturing valuable data.

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• Customers can easily coordinate to schedule appointments.
   

• Customers can reach out with questions and concerns that can be quickly answered without waiting on hold.
   

• Customers calling from businesses or unrecognized numbers are often not being answered leaving the customer to follow up.
   

• 67% of people prefer organizing by texting a business to a call or email.
   

• Update the communication process with text conversations for customers and employees.
   

• Using your existing landline number, you can text customers and other employees. It makes communication and coordination easier and faster.
   

• Speed up scheduling.
   

• Handle your scheduling through a few quick text messages. Alert your customers of an upcoming appointment and let them know when a technician is on their way.
   

• Text customers with updates on their appointment, your arrival time, and the latest details of their service.
   

• Remind customers for service

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• Send a simple text message letting a customer know it's time for a return visit.
   

• They can reply directly from their text messaging app to schedule an appointment and ask further questions. You can set up an auto reply to automatically send a messages to customers after a certain period of time.
   

• Collaborate with coworkers
   

• Keep in contact with coworkers to ensure all details and customers are taken care of.
   

• Check with technicians about current and previous jobs with a quick message.
   

• Customer acquisition
   

• Continue advertising with your current number, with the bonus of receiving and sending text messages. Text messages can be sent to new, potential, and returning customers.
   

• Increase efficiency by sending messages to multiple customers, even all your customers, at once. 
   

• Add quote from pest control technician
   

• First time auto-reply
   

• Send a welcome message automatically when customers text you for the first time.
   

• Off hours auto-reply
   

• Let customers know your available hours or when you will get back to them automatically when they text you during off hours.
   

• Inactive customer auto-messaging
   

• Contact previous customers for feedback and return visits.